Refund policy
1. Return & Exchange
Eligible items can be returned or exchanged within 7 days of delivery/purchase. The item must be unused, unopened, in original packaging, with all tags/accessories and receipt or order number.
2. Karachi Orders
Customers in Karachi may visit any Riyal Shop branch within 7 days for an eligible return or exchange. Approval is subject to product inspection.
3. Change of Mind
For change-of-mind cases, cash refund is not normally offered. Eligible cases may receive an exchange or store credit. Delivery and return courier charges are non-refundable and are paid by the customer.
4. Jewellery & Cosmetics - Final Sale
Jewellery and cosmetic/personal-care items cannot be returned or exchanged for change of mind, including hygiene-sealed or opened/used products. Cosmetic wrong, damaged or defective item claims will be reviewed separately.
5. Glass / Ceramic / Fragile Items
Fragile items are not returnable for change of mind. If an item arrives broken or damaged, report as soon as possible, preferably within 24 hours, with clear photos and an unboxing video where available. Damage after delivery due to handling or misuse is not covered.
6. Wrong / Damaged / Defective Item
If Riyal Shop sends the wrong, damaged or defective product, contact us promptly with order details and evidence. After verification, Riyal Shop may offer replacement, exchange, store credit or refund as applicable.
7. Non-Returnable Items
Used, opened, washed, soiled, assembled, damaged, incomplete, character-labeled, customized, hygiene-sensitive, food/consumable, or items missing original packaging/accessories are not eligible for normal return or exchange.
8. Order Cancellation & COD
Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible. Repeated refusal of confirmed COD orders may result in COD being restricted and advance payment being required for future orders.
9. Refund Processing
Approved refunds are processed after inspection. Bank/payment provider processing may take several business days. Original delivery charges are generally non-refundable unless the issue is verified as Riyal Shop's error.